WARRANTY DETAILS
For all devices acquired through our website, we offer the following warranty
terms:
1. New Devices: New devices purchased from our website are covered by
a one-year manufacturer’s warranty, effective from the original date of
sale.
2. Refurbished Devices: Refurbished devices purchased from our
website are protected by a 60-day warranty, effective from the original
date of sale.
Warranty Claim Process: If you believe your device is defective, please refer
to the Return instructions outlined above to determine its eligibility for a
warranty replacement. If your device qualifies, we will replace it with a device

of either the same cosmetic condition or a comparable model, at our
discretion.
Warranty Conditions:
 Our warranty exclusively addresses defects in materials or
workmanship and does not encompass issues resulting from damage,
normal wear-and-tear, or aging.
 Covered issues may include software-related problems, camera
defects, unresponsive keys, dead pixels, and similar concerns.
 The warranty does not extend to matters such as diminishing battery
life, scratches, accidental damage, network coverage issues, or
software compatibility problems with third-party apps.
 Any attempts to 'root' or modify your phone in unauthorized ways will
nullify its warranty.
 Any evident physical damage to your phone, such as liquid damage, a
cracked LCD, or damaged housing, will also void its warranty.
We are committed to providing you with reliable and high-quality devices, and
our warranty is designed to ensure your satisfaction with your purchase.

Important Return Instructions
Before returning your device to our facility, please take note of the following important
instructions:
1. Remove Tablet Passcode and Reset Device: Ensure that you remove any
passcode or security lock on your tablet and reset the device to its factory
settings before returning it.
2. It is strongly preferred that you perform a full master reset of the device before
shipping it back. Failure to complete this step may result in delays in processing
your return request. If we do not receive this information within 2 business days
of our request, your product(s) will be returned to you.
3. Return Authorization Number: All returns must include a Return Authorization
Number, which should be clearly written on the return package. You will receive
a Return label via email, along with a unique Return Authorization Number, once
your return has been authorized.

4. Include Necessary Information: Inside the return packaging, please enclose a
copy of your Return request, including the Return Authorization Number and your
order number.
5. Specify Device Issues: Clearly note the issue(s) you are experiencing with the
device. We recommend using delivery confirmation for your return to ensure its
safe and proper delivery.
6. Return Processing: Returns are processed during our regular business hours,
Monday to Friday, in the order they are received.
7. Return Confirmation: You will receive notification once we have received your
return, which may take up to 1-2 business days after it arrives at our facility.
8. Restocking Fee and Handling Charges: If the tablet is found not to be
defective, and a refund is requested, a restocking fee of 25% will be applied
based on the tablets condition and the completeness of the return. Shipping fees
are non-refundable, and a $10 shipping and handling fee will be applied to all
refunded items.
9. Refund Timeline: You will be notified of the disposition of your warranty or
refund request within up to 5 business days after we receive your device. Please
allow up to 15 business days after the receipt of your device for the refund to be
processed and posted.
We appreciate your cooperation in following these return instructions. If you have any
further questions or concerns, please visit our [link-to-return-policy] for additional
information.

WHAT WE TREAT

Urgent Care

For minor health concerns, you don’t have to wait in an emergency room or urgent care center for diagnosis & treatment. 

Our highly qualified team of medical providers can evaluate common conditions like these:

Abrasions

Acne

Allergies

Asthma

Bacterial vaginosis

Birth control

Bites & stings

Body aches

Bronchitis

Bruises

Cough

COVID-19

Mild dehydration

Diarrhea

Fever

Flu

Gout flare-ups

Headaches

Hives

Itchy eyes

Lice

Medication refills

Migraines

Mild lacerations

Nasal congestion

Nausea

Pink eye

Respiratory infections

Sexual health

Sinus infections

Sinus symptoms

Skin infections

Sore throat

Sprains & strains

Travel medications 1

Urinary tract infections 2

Vomiting

Yeast Infections

1 – Within our clinical capabilities.

2 – Virtual Care providers can only treat urinary tract infections in female patients ages 18-60.