888-707-7527

Privacy And Policy

INFORMATION COLLECTION, USE AND SHARING.

Types of Information We Collect:

We collect information about you and your use of our products and services including:

Icon List Item #0 – Account and billing information which includes details necessary for us to provide and bill for the products and services you purchase from us, such as your name, address, email, phone numbers, date of birth, driver’s license, social security number, credit history, and credit/debit card information.

Icon List Item #1 – Technical, equipment, usage and network information regarding the services and products we provide, including equipment type, identifier, status, settings, configuration, software, and information regarding how the network and your device is performing.

Icon List Item #2 – Information regarding your use of our products and services, such as call detail records containing phone numbers that you call and receive calls from, text messages, and wireless data usage, as well as location information regarding your device.

Icon List Item #3 – Products and services purchased or considered for purchase.

Icon List Item #4 – Web browsing activities and app information, such as the websites you visit and the mobile apps you use.

HOW WE COLLECT IT: We collect this information when you interact with us, such as when establishing an account with us, making a purchase, contacting us for customer service or technical support, and using our products and services. When you interact with our websites and mobile apps, we may store cookies on your computer or device to collect information about you. More information about our use of cookies is set forth below. We may also collect information from third parties, such as credit information, marketing lists, and social media platforms.

HOW WE USE IT: We collect this information to:

Icon List Item #0 – provide you with and bill you for the products and services you have requested and that we have provided, including verifying your identity and assessing credit and payment risks

Icon List Item #1 – provide customer service assistance or technical support to you or otherwise communicate with you

Icon List Item #2 – detect and prevent fraud and violations of our Wireless Terms of Service or acceptable use policies

Icon List Item #3 – develop future products and services

Icon List Item #4 – improve and protect the wireless network and our website and mobile apps

Icon List Item #5 – design new advertising and marketing campaigns, including customized product offerings and content you see

Icon List Item #6 – comply with legal requirements We may use third-party advertising companies to serve or track ads on our website and other websites. These companies may use information about your visits to our website and other websites in order to measure advertising effectiveness and to provide advertisements about goods and services.

HOW WE SHARE IT: While we do not sell your personal information, we may disclose your personal information to certain third parties in support of our business operations. Under some state privacy laws, like CCPA, that disclosure is considered a “sale.” We may share your information with third parties who provide services to us or on our behalf, such as shipping an order, processing your credit approval, or to provide you with and bill you for a product or service, as well as to improve your shopping and service experience with us. Additionally, we may share your information with third parties who assist us in advertising or marketing our products and services. We may also share your information with third parties, including government agencies and law enforcement, as legally authorized or required, such as in the case of a subpoena, search warrant or court or regulatory order, or as needed to protect your safety or the safety of others, or to protect against fraud, malicious, illegal or unauthorized activity. We may also share customer information as needed for legal or regulatory proceedings or audits, as well as to protect our legal rights and the network provided by our service providers. We may also share information with our marketing and advertising partners to deliver advertising to you and to assess the effectiveness of such campaigns.

HOW LONG WE KEEP IT: We retain your information as long as needed for legal, tax and business purposes, such as complying with legal obligations, enforcing our wireless agreement, defending ourselves in legal actions, resolving disputes, collecting any unpaid balances, etc.

INFORMATION OBTAINED FROM CHILDREN: We do not knowingly collect information from anyone under the age of 16 years of age. If you allow someone under the age of 16 to use our services under your account or service plan, usage information will be treated as your information.

SECURITY : We take administrative, organizational, technical and physical measures to protect your information. While our security safeguards are intended to maintain the confidentiality and integrity of your information, we cannot guarantee your personal information will never be disclosed. If that were to occur, we will notify you in accordance with appliable law.

COOKIES : Our website and mobile apps use cookies to give you a better browsing or user experience. They help us recognize your repeat visits and preferences and allow your log-in or shopping cart entries to be saved so you don’t have to re-enter this information. For cookies to work, you must have cookies turned “on” in the preferences section of your browser. There also may be other cookies, beacons, tags or pixels that are used on our website and mobile apps for marketing, advertising and analytics purposes. You may choose your cookie preferences in the cookie banner displayed on our website and mobile apps.

 

Information Gathering, Utilization, and Disclosure

Varieties of Information We Gather:

  1. Account and Financial Information: This encompasses data imperative for supplying and invoicing the products and services you acquire from us. This information comprises your name, address, email, phone numbers, date of birth, driver’s license, social security number, credit history, and credit/debit card details.

  2. Technical, Equipment, Utilization, and Network Data: We accumulate data concerning the services and products we provide, including equipment specifications, identifiers, status, settings, configurations, software, and details on network and device performance.

  3. Usage Data: This includes information on your utilization of our products and services, such as call logs with numbers dialed and received, text messages, wireless data consumption, and device location data.

  4. Products and Service Transactions: Information concerning products and services purchased or being considered for purchase.

  5. Web Browsing and App Activity: This encompasses insights into your web browsing activity and mobile app usage, including the websites you visit and the apps you interact with.

How We Acquire This Information:

We collect this information during various interactions, such as account setup, purchases, customer service or technical support requests, and while using our products and services. When you access our websites and mobile apps, we may employ cookies to gather data about you. Additionally, we may obtain information from third parties, including credit information, marketing lists, and social media platforms.

How We Utilize This Information:

We collect this data for the following purposes:

  1. Supply and billing of requested products and services, including identity verification and risk assessment for credit and payments.

  2. Provision of customer service and technical support, as well as communication with you.

  3. Detection and prevention of fraud and violations of our Wireless Terms of Service or acceptable use policies.

  4. Development of future products and services.

  5. Enhancement and safeguarding of the wireless network, our websites, and mobile apps.

  6. Design of tailored advertising and marketing campaigns, along with personalized product offerings and content presentation.

  7. Compliance with legal requirements.

We may collaborate with third-party advertising firms to serve or track advertisements on our website and others, utilizing your web visit data to assess ad effectiveness and deliver relevant ads.

How We Share This Information:

While we refrain from selling your personal information, we may disclose it to specific third parties to support our business operations. Some state privacy laws classify this disclosure as a “sale.” We may share your information with service providers, agencies, law enforcement, and marketing partners as legally required, for safety, fraud prevention, legal proceedings, audits, and advertising.

Data Retention:

We retain your information for legal, tax, and business purposes, encompassing compliance, legal disputes, and debt collection.

Information Obtained from Children:

We do not knowingly collect information from individuals under 16 years old. If someone under 16 uses our services under your account, their usage data will be treated as your own.

Security:

We employ administrative, organizational, technical, and physical safeguards to protect your information’s confidentiality and integrity. While we strive to maintain the security of your data, we cannot guarantee that your personal information will never be disclosed, and we will notify you as required by applicable law in the event of such a disclosure.

Cookies:

Our website and mobile apps utilize cookies to enhance your browsing or user experience. These assist us in recognizing repeat visits, preserving preferences, and storing login or shopping cart information. To enable cookies, ensure they are enabled in your browser preferences. Additionally, we may employ other tracking technologies for marketing, advertising, and analytics purposes, and you can manage your cookie preferences through the displayed banner on our website and mobile apps.

© Copyright 2023 Splash Cellular
All Right Reserved

* Splash Cellular Affordable Connectivity Program (ACP) offering is a supported service – a government benefit program. Only eligible consumers may enroll in ACP. ACP service is limited to one per household and is non-transferable. Proof of income or qualified program participation may be required for enrollment. UNLIMITED DOES NOT MEAN UNREASONABLE USE. To ensure that all customers have access to reliable services provided at a reasonable cost, you may not use our service in a manner that interferes with another Splash Cellular mobile customer’s use of our service or dis-proportionally Splash Cellular network resources. Splash Cellular reserves the right, without notice or limitation, to terminate data usage or individual calls, or after providing notice to you, offer you a different service plan with no unlimited usage components, limit data throughput speeds or quantities, or deny, terminate, end, modify, disconnect, or suspend your service, or decline to renew your service, if you engage in any of the prohibited voice or data uses detailed below or if Splash Cellular, in its sole discretion, determines action is necessary to protect its wireless networks from harm or degradation. Splash Cellular may limit, alter, or discontinue your service if you generate abnormally high call volumes, abnormally long average call lengths, calls with abnormally high costs, abnormally high data use, or other disproportionate use when compared to those of other customers of Splash Cellular. BROADBAND DATA. Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. The actual performance of an individual customer’s wireless data service may vary based on reception, technology, network traffic, and a number of other factors. Splash Cellular does not guarantee the speeds of the data services it provides. Other terms & conditions may apply. PROMOTIONAL OFFER SUBJECT TO LOCATION OF RESIDENCE AND ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP). The ACP is an FCC program that provides non-transferrable discounts on monthly broadband internet access services. An eligible household is limited to one monthly service discount. Eligible consumers may get ACP services from Splash Cellular or any participating provider. Benefits may be transferred to another participating provider at any time. When the FCC announces the end of the ACP program, or we end our promotional FREE ACP service offer, we will notify you, and you may keep your ACP service by paying the applicable un-discounted rate plus fees and taxes. For more information about ACP eligibility and the program, go to https://www.splashcellular.com or call us at (888) 707-7527. Other Terms & conditions may apply.

Scroll to Top